This App ,Farm Direct 24, is operated by HRKK Foods Pvt Ltd an India based company incorporated under the Indian Companies Act of 1956. The policy is issued by Farm Direct India Foods. By placing an order on this App, you are entering into a purchase/sale transaction with HRKK Foods Pvt Ltd . The terms and conditions are enumerated as follows
Definitions
"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.
“App” or the “Site” means the online shopping portal owned and operated by Farm Direct India Foods which provides a plat to the shoppers to buy the products listed on the site/app. "Vendor"/"Seller"/” Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on our App or “farmdirect24.com”
"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on App by placing an order for and or purchases any products offered for sale on the app. "User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this App.
Eligibility
You represent and warrant that you are competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this App if you are not competent to contract under the applicable laws, rules and regulations.
Term
This Agreement shall continue to be in full force and effect for so long as you are using the app. The App provides online shopping platform wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.
Termination
Either User/ You or Farm Direct India Foods may terminate the agreement at any time, with or without cause. However, Farm Direct India Foods reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site/app or any portion thereof at any time, without notice.
Modification of Terms and Conditions
Farm Direct India Foods may at any time modify the terms and conditions contained on the Site / App without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site/app. However, if you continue to use the site/app you agree to accept and abide by the modified Terms and Conditions.
Online Shopping Platform
You further agree and undertake that you are accessing the services available on this App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this App.
Farm Direct India Foods accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.
After the receipt of payment the Buyer/ cash on delivery as the case may be, Farm Direct India Foods shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Any and all orders placed by you on this App are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.
Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.
Product Pricing
Product prices listed on the website /app are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. Farm Direct India Foods reserve the right to cancel the order in case a wallet (excluding any cashback benefit) is refundable by placing the request to the customer support. Refundable amount is credited to the customer's bank account shared using the link sent in SMS by the Farm Direct India Foods. Refund is credited within 5-7 working days of sharing the bank details.
Offer & Cashback
Maximum Cashback Upto Rs 500.
Cannot Be clubbed with any other offer.
Maximum 1 Offer on 1 Address.
Offer valid on first recharge only.
Cashback Amount cannot be Refunded.
Cancellation Policy
Customer can cancel/stop their subscription using Farm Direct 24 mobile application or by reaching out to the customer support.
Entire Agreement
These Terms and Conditions, together with privacy policy, and other rules and policies posted on the app, which are hereby incorporated as set forth fully in these Terms and Conditions, constitutes the entire agreement between you and Farm Direct India Foods with respect to your use of and material available through the app, and supersedes all prior or contemporaneous communications and proposals between you and Farm Direct India Foods with respect to this app. Any rights not expressly granted in these Terms and Conditions are reserved.
Communication
By registering with Farm Direct 24, you give us the permission to send you notifications on WhatsApp
Billing Policy & Payment
The billing cycle for customers is 15 days. i.e., bill is generated twice a month.
In case of bill payment by cheque, please draw the cheque in favour of ‘FARM DIRECT INDIA FOODS PVT. LTD.'
In case of bill payment in cash, please submit the OTP that is sent to your registered mobile number before handing out cash to our delivery partner.
Return Policy
Farm Direct 24’s return policy gives you an option to return milk packets within the same day of delivery and other products within 48 hours of delivery. Please don't use the product and preserve its original packaging and seal. Opened or damaged products will not be returned.
Referral Program
Referral is not valid for the same address.
Pre-paid Products
To place an order for a prepaid product, you are required to recharge your CD wallet with the MRP of the select product via the various payment modes available.
Communication Policy
By signing up with Farm Direct 24, customer agrees to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website
Disclaimer
"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit mutually agreed by us with our acquiring bank from time to time".